HEROP is a cutting-edge technology platform that enables airlines to manage operational irregularities in a few clicks, from A to Z, and to provide immediate assistance to passengers.
About us
Herop provides airlines with an AI-powered platform to manage operational emergencies and assist passengers during irregular operations (IROPs).
Our mission is to turn logistical inconveniences into opportunities.
35
Airports served
1500
Partners
11
Average Resolution Time
What we do
Herop coordinates the passenger re-routing process in just a few clicks.
We research and book transport and accommodation, and handle all the needs that may arise during the stay, ensuring that airlines and passengers are treated with minimum stress and maximum care.
What we offer
100% digital experience
We offer customers and their passengers a smooth/seamles, intuitive and user-friendly /easy-to-use experience with dedicated, clear and effective/efficient communications. In just 3 clicks, airlines can complete the service request and track it in real time.
End-to-end and custom solution
We provide a customizable solution based on customers’ needs, covering the entire operations management process from beginning to end.
Artificial Intelligence and Optimization
We offer advanced machine learning and optimization tools, with data and reporting on past and predicted events, to make informed and timely decisions. All our processes are compliant with current regulations and the GDPR regulation.
Partners Network
We work with a select network of partners specializing in HOTAC and Emergency Transfer management to offer a comprehensive and integrated service, ensuring high quality standards in line with our customers’ expectations.
Trusted by
Trusted by
