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We enable airlines to manage disruption in just a few clicks

AI-based platform to manage emergencies and assistance

What we offer

100% digital experience

We offer customers and their passengers a smooth/seamles, intuitive and user-friendly /easy-to-use experience with dedicated, clear and effective/efficient communications. In just 3 clicks, airlines can complete the service request and track it in real time.

End-to-end and custom solution

We provide a customizable solution based on customers’ needs, covering the entire operations management process from beginning to end.

Artificial Intelligence and Optimization

We offer advanced machine learning and optimization tools, with data and reporting on past and predicted events, to make informed and timely decisions. All our processes are compliant with current regulations and the GDPR regulation.

Partners Network

We work with a select network of partners specializing in HOTAC and Emergency Transfer management to offer a comprehensive and integrated service, ensuring high quality standards in line with our customers’ expectations.

35

Airports served

1500

Partners

11

Average Resolution Time

How It Works

1

Select transport from airport to airport

Enter the destination and number of passengers to be transported, select the time, and open the service request.
2

Select transportation services and hotels

Enter the number of passengers, select the time and area of overnight stay. The system will search for hotels and prepare the transfer for you.
3

Reschedule flights

Report the rescheduled flight to the system. We will take care of getting the passengers to the airport.
Technology

Artificial intelligence (AI) allows the system to evolve, learning through global data sharing.

This improves service, ensuring real-time problem resolution and reducing inconvenience to passengers and airport operators. AI also generates comprehensive and customized reporting for airlines.

Contact us to try our solutions

Partners

Herop collaborates with major hotel chains and transportation companies in order to be able to offer the best solutions for the timely re-routing of passengers in case of flight cancellations or delays at airports. With a transportation network for every Italian airport and more than 2,000 partner hotels, Herop is the only Italian company that offers proprietary transportation on major airports and guarantees 24/7 operations.

Become a partner